We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, return for a full refund, less the original shipping charges, are accepted within 30 days of receipt for items that have not been used or altered. For used items you will be charged 20% restoking fee.
- It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
- Returned items must be complete including all original manufacturers packaging.
- The customer is responsible for return shipping for all non-fault returns.
- Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.
- If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package before 3rd unsuccessful delivery attempt (UPS shipping only), then order will be refunded, minus original & return (if applicable) shipping cost.
- If returned item have been used you will be given refund of original purchase minus 20% restocking fee.
Damaged or defective items
- Please contact us as soon as you realize your item arrived damaged or defective. Please log in to your account and click My Returns in your Account Dashboard menu to select an order and start return / exchange process.
- Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
- Items that do not include all original manufacturers packaging.
- Customized orders are non-refundable or exchangeable. If an item is defective or damaged, we will replace the item(s)
- Any items returned after 30 days