Warranty Information

Ignis Development stands behind every product we sell and every item is covered by a its own warranty period.
All claims can be made directly to Ignis Development or with the help of authorized dealers. Please note purchasing Ignis Products on some Liquidation or auction websites may void the warranty.


  • Fireboxes Body - 10 Years
  • Smart Electronic Burners - 3 Years
  • Electric Fireplaces - 3 Years
  • Manual EB Series Burners - 3 Years
  • Manual EHB Series (Eco-Hybrid) Burners - 1 Year
  • Tabletop Fireplaces - 1 Year
  • Recesses, Wall Mounted, Freestanding Fireplaces - 3 Years


  • Our fireplaces are guaranteed on parts and workmanship. Warranty begins on the date of purchase. Items that are deemed (Un-fixable) will be replaced with same or similar model in case of discontinuation.
  • Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.
  • Installations costs will not be reimbursed in any case as damages for any reason whatsoever.
  • Customers are responsible for all Freight costs to and from Manufacturer.
  • The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.
  • The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions of use than the ones they were intended for.
  • The warranty will not apply in case of deterioration or accident due to negligence, damages caused by failing to maintain and service the device or resulting from an alteration of material.

Warranty Claim Form

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